PBMIS - Interpersonal Success in the Workplace

Course Description

Interpersonal Success in the Workplace is offered by LSU Online and Continuing Education’s Management & Leadership Institute. This course is designed to help participants understand emotional intelligence and work effectively with other people and to prepare individuals for working in groups and/or supervising others. It will be valuable for new or aspiring supervisors and for others who must interact with people regularly in their work. 

This two-day course will cover emotional intelligence (EI), including twenty different competencies related to EI, as well as review the kinds of problematic behaviors that can derail a career. The dynamics of interpersonal perception and communication will also be addressed as well as the role of feedback and coaching to improve interpersonal effectiveness. The course will also explore the role attitudes play in affecting workplace behavior and why personality characteristics are so important in workplace success.  It will provide an understanding of group dynamics and interpersonal skills in managing group and team effectiveness. 

Major topics to be presented include: 

• Emotional intelligence (EI) – Learn about the different aspects of emotional intelligence

• Team Effectiveness - Learn about individual, interpersonal and group dynamics  

• Understanding the Role Attitudes Play in the Workplace – Understand how attitudes affect job behavior and learn ways to manage attitudinal and generational differences. 

• Personality Matters: Personality Characteristics that Impact Workplace Behavior  

This course is ideal for: 

• New or aspiring supervisors, sales and customer service personnel, human resource and employee relations personnel, and others who must interact with people regularly in their work 

• People who wish to prepare for working in groups and/or supervising others 

Key benefits of participation: 

• Learn how to improve your personal awareness and interpersonal effectiveness, including identifying specific behaviors that can help or hinder success

• Develop insight into interpersonal and group dynamics, and learn how to manage group dynamics

• Learn how attitudes affect workplace conduct and how to manage human differences 

• Examine the role personality plays in workplace behavior and learn how to work with different kinds of people  

For more information about this course, email Answers or call 833-280-5634.

Applies Towards the Following Certificates

• Business Communication Certificate : Business Communication Certificate
• Management and Leadership Certificate Program : Management and Leadership Certificate