PBMIS - Interpersonal Success in the Workplace
Course Description
Interpersonal Success in the Workplace is offered by LSU Online and Continuing Education’s Management & Leadership Institute. This course is designed to help participants understand emotional intelligence and work effectively with other people and to prepare individuals for working in groups and/or supervising others. It will be valuable for new or aspiring supervisors and for others who must interact with people regularly in their work.
This two-day course will cover emotional intelligence (EI), including twenty different competencies related to EI, as well as review the kinds of problematic behaviors that can derail a career. The dynamics of interpersonal perception and communication will also be addressed as well as the role of feedback and coaching to improve interpersonal effectiveness. The course will also explore the role attitudes play in affecting workplace behavior and why personality characteristics are so important in workplace success. It will provide an understanding of group dynamics and interpersonal skills in managing group and team effectiveness.
Major topics to be presented include:
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Emotional intelligence (EI) – Learn about the different aspects of emotional intelligence
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Team Effectiveness - Learn about individual, interpersonal and group dynamics
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Understanding the Role Attitudes Play in the Workplace – Understand how attitudes affect job behavior and learn ways to manage attitudinal and generational differences.
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Personality Matters: Personality Characteristics that Impact Workplace Behavior
This course is ideal for:
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New or aspiring supervisors, sales and customer service personnel, human resource and employee relations personnel, and others who must interact with people regularly in their work
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People who wish to prepare for working in groups and/or supervising others
Key benefits of participation:
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Learn how to improve your personal awareness and interpersonal effectiveness, including identifying specific behaviors that can help or hinder success
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Develop insight into interpersonal and group dynamics, and learn how to manage group dynamics
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Learn how attitudes affect workplace conduct and how to manage human differences
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Examine the role personality plays in workplace behavior and learn how to work with different kinds of people
For more information about this course, email Answers or call 833-280-5634.
Applies Towards the Following Certificates
- Business Communication Certificate : Business Communication Certificate
- Management and Leadership Certificate Program : Management and Leadership Certificate
English Proficiency Requirements
Continuing Education Programs
Continuing Education (CE) courses and programs offered online through LSU Online & Continuing Education typically include a combination of lecture and discussion as well as reading and writing assignments. You need an adequate command of English in all skill areas (listening, speaking, reading, and writing) to participate in classes.
If English is not your native language, you must meet one of the English language proficiency requirements below to be successful in our CE programs. If you intend to register for a CE course or program, you can determine whether you meet English proficiency requirements by self-assessment prior to enrolling. We want to empower you, the learner, to progress successfully. Completing this self-assessment will enable you to make a good decision on whether you can complete one of our programs.
Intermediate English Skills
Most CE professional development courses and programs require at least intermediate English skills, which are equivalent to a B2 level of English language proficiency on the Self-Assessment Form. When assessing yourself, be sure to read through each of the categories under Column B2 to make sure you meet proficiency requirements.
Advanced English Skills
Online Distance Learning courses and microcreds are for-credit courses and might require more advanced English skills, equivalent to a C1 level on the Learner Self-Assessment Form. Be sure to read through each of the categories under Column C1 to make sure you meet proficiency requirements.