Course Description

This free preview is self-paced. Businesses and organizations of all sizes have a greater need than ever to reduce waste, improve performance and increase productivity without taking away from the customer experience. Professionals trained in quality management and process improvement are well equipped to face this challenge. The art and science of quality assurance provides the tools needed to identify opportunities to reduce costs and to improve performance and customer satisfaction.

Module 3: Continuous Improvement: Process Improvement Tools & Techniques
  • Identify continuous improvement tools and techniques
  • Describe brainstorming
  • Describe affinity diagrams
  • Describe plan-do-check-act (PDCA) cycle
  • Internal audits to identify improvement opportunities
  • Identify process improvement tools and techniques
  • Define and describe key Six Sigma concepts and tools
  • Define and describe Lean concepts and tools
  • Define benchmarking

This course is a part of the Online Project Management Certificate Program. Courses are open to all participants, not just those pursuing the certificate program.

For more information about this course, email Answers or call 833-280-5634.

This is a noncredit self-paced course.

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Section Title
Quality Assurance Essentials
Section Schedule
Online self-paced
Course Fee(s)
POGF2 non-credit $0.00

English Proficiency Requirements

Continuing Education Programs

Continuing Education (CE) courses and programs offered online through LSU Online & Continuing Education typically include a combination of lecture and discussion as well as reading and writing assignments. You need an adequate command of English in all skill areas (listening, speaking, reading, and writing) to participate in classes.

If English is not your native language, you must meet one of the English language proficiency requirements below to be successful in our CE programs. If you intend to register for a CE course or program, you can determine whether you meet English proficiency requirements by self-assessment prior to enrolling. We want to empower you, the learner, to progress successfully. Completing this self-assessment will enable you to make a good decision on whether you can complete one of our programs.

Intermediate English Skills

Most CE professional development courses and programs require at least intermediate English skills, which are equivalent to a B2 level of English language proficiency on the Self-Assessment Form. When assessing yourself, be sure to read through each of the categories under Column B2 to make sure you meet proficiency requirements.

Advanced English Skills

Online Distance Learning courses and microcreds are for-credit courses and might require more advanced English skills, equivalent to a C1 level on the Learner Self-Assessment Form. Be sure to read through each of the categories under Column C1 to make sure you meet proficiency requirements.

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