Course Description

Employees and organizations are susceptible to the consequences of conflict daily. The organization suffers from a loss of manpower and revenues as a result of employee conflicts either not being addressed or being mishandled. In fact, the cost of conflict in organizations is estimated to be $349 billion annually. Decreased productivity, ineffective teams, time lost due to use of sick days, stress and lawsuits are the result of individuals, managers and leadership’s inability to effectively mitigate conflict. This course will help you to identify how personality affects conflict situations, as well as identify your preferred mode of conflict resolution. As you become aware of the impact of the combination of these variables, you will be able to analyze and consider the best use of resolution techniques and conversations to suit the situation.


  • This online course requires access to a computer with internet access, email, an Internet browser (Google Chrome and Mozilla Firefox recommended), MS PowerPoint, and Adobe Acrobat Reader.


  • Online self-paced with two weeks to complete the course.

This two-week online course is self-paced.  Courses are open to all participants, not just those pursuing the certificate program.

For more information about this course, email Answers or call 833-280-5634.


Applies Towards the Following Certificates

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Section Title
Positive Conflict Resolution (Online)
Once you are registered, you have 14 days to complete this course
Instruction Method
Course Fee(s)
POMLE non-credit $250.00
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