Excellent customer service is imperative for businesses of all sizes to survive in today's world. Organizations and individuals must be able to provide a “WOW” experience. A competitive advantage can be gained when customers receive quality customer service. In this course, participants will learn some basic fundamentals of providing excellent customer service, will learn about customer management, and will gain a better understanding of communicating effectively with customers. The course is designed for all employees and will include hands-on, interactive exercises for all.
At the conclusion of the course, participants will be able to understand and take action to show:
- Commitment to WOW customer service begins with an individual/team success mindset.
- They understand what the customer wants through listening and clarifying questions.
- How empathy can salvage a customer service experience gone wrong.
- Know your products and processes.
- As a team, all are committed to supporting each other in delivering excellence.
- Face to face and online experiences are even more important than ever in building relationships.
- How to make your customers raving fans who recommend your services to friends.